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BEl’M – Member of CETIH group – Privacy policy

PERSONAL DATA PROTECTION POLICY

BEL’M pays particular attention to the protection of your personal data. Regarding the personal data you entrust to us, we provide you with transparent information about our personal data protection policy.

BEL’M undertakes to process your personal data pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation/GDPR) and French Act No. 78-17 of 6 January 1978 amended on Information Technology, Data Files and Civil Liberties (French Data Protection Act), which define the conditions under which personal data processing may be implemented.

Any information collected via the website by which you can be directly or indirectly identified is considered to be personal data and will be processed in accordance with this policy.

DATA CONTROLLER AND DATA PROTECTION OFFICER

The controller of data collected and processed on this website is the simplified joint-stock company SAS CETIH MACHECOUL (also designated by its trade name, “BEL’M”), having its registered office at 2 Rue Gustave Eiffel 44270 Machecoul-Saint-Même, registered in the Nantes Trade & Companies Register under number 305 273 963.

BEL’M has designated a data protection officer (DPO) whom you may contact at the following address: cetih@dpo.digitemis.com.

PROCESSING PURPOSES, LEGAL BASIS AND RETENTION PERIODS

Purpose of the processing

Legal basis

Data processed

Retention period

Management of requests submitted via the general contact form

Legitimate interest
Responding to contact requests

Title, last name, first name, status (individual/professional), postal and email addresses, telephone number, message.

For customers: 3 years from the end of the business relationship

For prospects: 3 years from the collection of personal data or from the last contact initiated by the prospect

Cookie management

Legitimate interest

Website traffic measurement

IP address, domain name, user settings (language, special preferences), time spent on the website or on individual subpages, data entered by the user on online forms (address, email, name, telephone number), subpages visited, etc.

13 months

CATEGORIES OF DATA RECIPIENTS

The data you communicate to us may be forwarded to the following recipients:

Distribution within the CETIH Group:

The data collected may be forwarded to the companies of the CETIH Group to which BEL’M belongs, when such communication is necessary for the implementation of the aforementioned processing.

The CETIH Group has a data pooling programme for advertising purposes. It also enables the quality of our internal processes and services to be improved. Your personal data helps us to improve and customise the services that we make available to you as well as the communication materials we send to you. For example: we can send you customised emails depending on the projects you have in mind. The CETIH Group carries out segmentation or profiling based on the information in the Group entities’ possession, or on information collected in the context of your relations with these entities (Customer Service for example) and our partners. No data by which you can be identified directly is used in the context of segmentation and profiling. You may object to said processing during the collection of your data via our forms or whenever you wish at a later stage by contacting us as per the procedure described below.

You can receive the list of entities in question by writing to contact@belmdoors.com

Transmission of data to processors

The data collected via the website may be forwarded to the processors called on for the performance of the services in the context of implementing the aforementioned processing.

Sharing data with trade partners

BEL’M may also have to share data with its partner stockists in your geographical area so as to respond to your request or send you marketing that may customised. Some trade partners take part in our data pooling programme. You can receive the list of our trade partners by writing to: service-consommateurs@belm.fr

RIGHTS WITH REGARD TO THE USE OF PERSONAL DATA

Pursuant to the provisions of the GDPR, you can exercise the following rights:

Right of access: the right to obtain confirmation that your personal data is or is not subject to processing, and to be communicated said data;
Right to rectification: the right to obtain the rectification of inaccurate personal data or to be able to complete incomplete data;
Right to erasure: the right to obtain the erasure of your personal data when this is possible;
Right to object: the right to object at any time to the processing of your personal data, when this is based on our legitimate interest;
Right to restriction: the right to request the marking of stored personal data with the aim of limiting its processing for a specific period of time;
Right to data portability: the right to receive the personal data that you have provided, in a structured, commonly used and machine-readable format, and to transmit said data to a third-party;
Right to lodge a complaint: the right to lodge a complaint with the French Data Protection Authority (CNIL) if you consider that your rights have not been respected.

PROCEDURE FOR EXERCISING YOUR RIGHTS
- To exercise your rights, you can contact us:
  - By post, by stating your first and last name, postal and email addresses: Bel’M – Service Marketing – ZI la Seiglerie – 2 rue Gustave Eiffel – B.P. 41 – 44270 Machecoul, FRANCE
  - By email: dpd@cetih.eu
- If you have any queries regarding the processing of your data, you can contact the DPO: cetih@dpo.digitemis.com

If you consider, after contacting us, that your “Data Protection” rights have not been respected, you are entitled to lodge a complaint with the CNIL: https://www.cnil.fr/fr/plaintes.

UPDATE OF THE DATA PROTECTION POLICY

This personal data protection policy was published on 28/09/2020. In the event this policy is updated, you will be informed thereof on this page.